Legal
Privacy policy
Last updated: July 2026
Who we are
Top End Online ("we", "us") is a digital agency based in Darwin, Northern Territory, Australia. This policy explains how we handle personal information collected through this website and in the course of providing our services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you submit an enquiry or request a review, we collect the information you provide: your name, business name, phone number, email address, website address, and anything you tell us about your business. We also collect standard website analytics data — pages visited, approximate location, device type — to understand how the site is used.
How we use it
We use your information to respond to your enquiry, prepare the review you requested, and — where you become a client — deliver our services. We do not sell personal information, share it with third parties for their marketing, or add you to a mailing list you didn't ask for.
Analytics and cookies
This site uses analytics tools (including Google Analytics and Microsoft Clarity) that set cookies to measure how visitors use it — pages visited, clicks, and scrolling behaviour. This data is aggregated and doesn't identify you personally, and form fields are masked in any session recordings. You can block cookies in your browser settings without losing access to the site.
Storage and security
Information you submit is stored with reputable providers who may host data in Australia or overseas. We take reasonable steps to protect it from misuse, loss, and unauthorised access, and we keep it only as long as it's needed for the purposes above.
Access and correction
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Email admin@topendonline.com.au and we'll action it promptly.
Questions
If you have a question or concern about how we've handled your information, contact us at admin@topendonline.com.au or on 0466 406 427. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).